Case-study plsss help?

there isa nursing supervisor employing both emergency room and floor nurses. the supervisor comes across the concept of cross-training the nursing teamsand giving them more varied responsibilites to improve patient care while lowering costs.he calls the two team leaders Sue and Scott to discuss the plan.sue and scott are against the ideas as sue says tht emergncy room nurses often work in dificult hours and r available whenevr needed.
scott,being the team leader of floor nurses claims they have d heaviest responsibilities as they have ongoing contact wid patients and their families.they believe they shouldn't b pulled away to help the nurses complete their tasks.

plssss refer 3 suggestions for managing resistence to change.i mean 3 ways 4 the team leaders to agree on the crosstrainin concept

pls help...thanxxx

Leading change requires the commitment of the "change agents". In this case, the change agents are Scott and Sue-- the nurse managers/charge nurses. Good managers "challenge up and support down." Meaning they can voice their opinion to upper level manager, but ultimately they support the decision when instituting it to employees. That being said, here are three suggestions for managing resistance to change:
1. PARTICIPATION AND INVOLVEMENT: promotes ownership of the process. Formal meetings are a great way to get Scott and Sue to invest in change. They can express concerns and have their voice be heard.
2. FACILITATION AND SUPPORT: The nursing supervisor should be open to questions and concerns. Scott and Sue may request weekly meetings/updates to discuss how the change is working.
3. NEGOTIATION AND AGREEMENT: this is a method that facilitates an easier transition. This is an opportunity for the nurse supervisor to discuss the benefits of cross training. It also allows Scott and Sue to negotiate terms that are easier to implement.

Hope this helps! As a nursing student I have seen this happen in two different hospitals. If cross-training is effectively managed, it can be rewarding experience!

I disagree with the cross training concept as well. This is not because of trying to rise above the status quo... it is like this because it works. Only few nurses wouldn't be stressed the F@^! out from taking on more responsibilities.