Is this acceptable healthcare?

We took our 2 month old daughter to the Cleveland Clinic for a bilateral lip repair as she was born with a cleft lip/ palate.. We were in recover for 9 hours because they could not find anyone to clean her room. When a room opened up she was placed in the infectious disease unit because they had no room for her, they lost her surgical report, they did not keep track of her fluids(IV) and she blew up like a balloon. Then they worried about water on the brain, the nurse droped a metal bar in her crib and and nearly hit her in the face after the surgery and on two different occasions they almost gave her the wrong med's. Neadless to say, it was a complete nightmare. The surgeon rushed and did a double lip adhesion and ear tubes in 35 minutes. When I told the surgeon about how bad the experience was he simply said "the hospital is very busy and they had 60 complains alone the night we visited." He also said they run at 98% capacity and are always full. What do you think about this

I forgot to mention the nurse and surgeon has a completely unprofessional argument in my daughters room.

time to get some docs and nurses to that clinic....98% capacity is full? they are too busy....arent they?

what the doctor meant was he was probably saving a just newborn babies life ....while your child was kept in post surgical unit...maybe

is the hospital understaffed?time to send a petition to your local politician to have better and more equipped facilities ....as your doctor said overloaded hospitals are a nightmare...

they prioritise patients like this.....
1)
no hope at all ...will die even if he/she gets all medical attention possible in seconds
2__will die in minutes if he/she doesnt get medical attention in minutes.....generally gets docs attention right away
3) have a condition that needs attention within 1 or 2 days.....kept in wards and reviews and then take action
4)doesnt really mean an emergency.....will do just fine even if doesnt get any treatment....ur common cold like illness


as the docs get overworked they ignore 4 and even 3 groups of patients and go after 1st and 2nd groups......its a life to save....

in your case i think the hospital was having a personnel,room shortage at moment...

which may mean u have been poorly attended may not have you attended sympathetically not all ur questions maybe answered they dont come more than once a day...not like what u expect them to....u must say like if u want to survive u must bring in more docs and other staff....

nothing much to sue hospital....they can say about the other patients and get away with it....

but please let your complaint be heard by any management and say ur heart out....they need more docs there for the reason that 98% is full for once......

and many others like you maybe getting subpar attention bcoz of the rush

take care

That is unacceptable. I wouldnt take my child back to that facility. If she has complications after leaving the hospital take her to a different doctor and see what they say. If it has anything to do with something that took place at the 1st clinic I strongly suggest looking up your state laws on hospital malpractice and taking legal action.