Healthcare professionals - Is this acceptable?

We took our 2 month old daughter to the Cleveland Clinic for a bilateral lip repair as she was born with a cleft lip/ palate.. We were in recover for 9 hours because they could not find anyone to clean her room. When a room opened up she was placed in the infectious disease unit because they had no room for her, they lost her surgical report, they did not keep track of her fluids(IV) and she blew up like a balloon. Then they worried about water on the brain, the nurse droped a metal bar in her crib and and nearly hit her in the face after the surgery and on two different occasions they almost gave her the wrong med's. Neadless to say, it was a complete nightmare. The surgeon rushed and did a double lip adhesion and ear tubes in 35 minutes. When I told the surgeon about how bad the experience was he simply said "the hospital is very busy and they had 60 complains alone the night we visited." He also said they run at 98% capacity and are always full. What do you think about this

That is very unacceptable. At the least, I would urge you to write a letter to the CEO of the hospital and also alert your insurance company. Hospitals are very busy and the nurses and the doctors are rushed, but what you describe verges on malpractice. I hope your child is now OK. What a nightmare.

I think it sounds like a shame... I would want to take my baby to a children's hospital for any operation... anything with the word CLINIC in it reminds me of cheap, understaffed....

Is your daughter ok now? Be grateful to God if she is.

That is awful. I'm not sure what you could do about it though. I would definitely file some kind of complaint and would be extremely cautious if I ever had to go there again. I actually had surgery there about 9 years ago and had a much better experience, but alot can change in 9 years. Maybe if enough people complain they will look into it. I'm surprised they haven't been hit with some sort of malpractice suits if they do things like that very often. I don't care how busy there are, they should treat each patient with respect and give them the time they need to provide good care.